Advanced management solution and recording analysis
AURALL Quantum:
AURALL QUANTUM is a solution designed to optimize the understanding and analysis of communications, using advanced speech processing and data analysis technologies to provide a detailed understanding of each conversation without the need to listen to them.
INTELLIGENT INFORMATION FROM THE CALL CONTENT
Quantum offers comprehensive analysis of call content, including:
Call Headline: By automatically identifying the main topic or purpose of the call, users can quickly understand the context without the need for manual review.
Call Type: Classifies the call according to its nature and purpose, such as customer service, technical support, sales inquiry or emergency alert.
Call Summary: Generates a brief summary that highlights the key points discussed, offering a quick overview without the need to listen to the entire recording.
Call Objective: Analyzes the implicit or explicit objective of the call, helping to identify the interlocutors’ intentions and expectations of the results of the conversation.
Emotional Tone of the Call: Evaluate the predominant emotional tone during the conversation to identify calls with sensitive or conflictive content that may require special attention or follow-up.
Noteworthy Information from the Call: Extracts critical or notable information elements mentioned during the call, such as dates, names, important figures or commitments made.
Call Participants: Identify and record all call participants, including their role or position, if possible, providing a clear view of who contributed to the conversation.
INTERACTIVE CHAT FOR INQUIRIES ABOUT THE CALL
Allows users to directly ask questions about specific call details. This improves interactivity and support by providing a quick and efficient route to obtain detailed information and resolve queries related to telephone conversations.
Efficient Support: Fast and accurate responses, reducing problem resolution time and improving operational efficiency.
Improved Data Management: Extraction of critical data and identification of participants and their roles, for analysis, trend monitoring, regulatory compliance and continuous process improvement.
Intelligent Call Insights: Better understand the context and nature of conversations, which can improve decision making and service quality.
CONFIGURATION OF ALERTS BY CALL CONTENT
Users have the ability to set alerts that automatically identify all recordings in which specific words or phrases are mentioned. This feature simplifies tracking important topics by providing accurate and timely notifications
Proactive Management: Making proactive decisions instead of reactive ones.
Problem Identification: Early identification of problems or potentially dangerous situations.
Improving Efficiency: Automation of searching for relevant information.
WORD SEARCH IN RECORDINGS
Users can search for specific words within recordings, streamlining the process of locating relevant segments without the need to listen to the entire audio.
MULTI-LANGUAGE TRANSCRIPTION
Quantum is capable of transcribing recordings in multiple languages, expanding accessibility and improving understanding for users from different geographic regions. This multilingual capability ensures that transcripts are accessible to all types of audiences.
Global Accessibility: Linguistic barriers are eliminated and facilitates the understanding and analysis of information.
Improved Comprehension: Improves understanding and clarity of information conveyed in conversations.
PLAYBACK WITH SIMULTANEOUS TRANSCRIPTION
This functionality offers users the ability to access the transcript while playing the recording, allowing for synchronous review and analysis.
Review Efficiency: Review and analyze content more efficiently and effectively.
Precision in Analysis: Identification of key points, important details and nuances in communication.
ADVANCED EQUALIZER
Quantum includes an equalizer that allows you to filter out noise and clarify audio through pre-programmed settings, helping to improve the listening quality of your recordings.
Recording segment labeling. Equalizer. Playback speed. Spectrogram.
UNIVERSAL SEARCH FOR CALLS BY METADATA
Quantum features advanced universal search functionality that makes it possible to locate calls based on any metadata, eliminating the need to specify specific criteria. This substantially improves the efficiency in retrieving relevant information.
OTHER FEATURES
MULTIMODAL RECORDING
Includes voice, VOIP, switchboards, radio, intercoms, public address systems, SOS posts, ambient sound and Microsoft Teams.
INTEGRATION
Facilitates integration with other systems and software, expanding its capabilities with manufacturers
MULTIPLE SCENARIOS
Emergencies, police, military, transportation control centers, industrial control centers, air navigation.
COMPLIANCE WITH LEGAL REGULATIONS
Watermark and legal traceability ensure judicial validity and GDPR compliance.
MODALITIES OF USE
Available in the cloud and/or on premise for complete operational flexibility.
HIGH SECURITY
Security certifications 27001, National Security Scheme (ENS)
ADVANCED ACCESS CONTROL
Detailed user permission management to ensure secure access to recordings.
ENVIRONMENT
intuitive user
ESTÁNDARES SEGUROS
Estándares abiertos (TLS/SSL, HTTPS, AES-256, SHA- 256).
ACCESS CONTROL
Limitation of the number of attempts. Strong passwords. 2FA. Justification of the reason for access.
ACTIVITY REGISTER
Record of accesses and actions of all users and system administrators.
USER PROFILES
Definition of policies for multiple user profiles.
DATA SIGNING AND ENCRYPTION
Watermark . Recording encryption (AES-256). Fingerprint identifying each recording (SHA-256).
DATA RETENTION
Definition of data retention policies and backup scheduling.
AURALL TEAMS (*)
Call recording. Recording of meetings or group calls. Reproduction with speaker identification. Available for On Premise (with internet connection)
AURALL WATERMARK (*)
Prevent leaks of company recordings. Audio mark being played. I acknowledge that I made the reproduction. Invisible mark for the ear.
AURALL SHAREPRO (**)
Secure access to recordings for external company users. Web access via internet. Allows traceability of recordings
CUSTODY MODULE
Recordings on external storage devices. Automatic sequential storage with multiple devices. Labeling and device management.
AURALL MAP (*)
Positioning record. Routes followed. Positioning synchronization with audio. Heat maps.
AURALL EVENTDOC (*)
Test grouping. Documentation of events
*Optional module. Not included in AURALL 10 standard version (sold separately).
** Optional service (sold separately).
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